Refund policy

We are dedicated to providing you with the best service, quality products, and hope you love your purchase.

However, if you change your mind and wish to return your purchase you will have a 30 day return window (inclusive of the weekends). You will be refunded via your original payment method within 7 working days of us receiving the returned item. You will be refunded for items you have purchased, all shipping fees are non-refundable.

Please note: Any returned products must be brand new and in an unsoiled/unworn condition.

Any accessories that are sent back in a soiled/used/stained condition will be sent back to the customer with no refund. There are no exceptions.

To initiate the return of your unused, as-new purchase within our 30 day return period, please email us at: hello@woodenelement.co.uk

The 30 day return period starts from the date the products are delivered.